COVID-19 Letter to Our Partners
We recognize that with the constantly changing COVID-19 situation around the world, this is an unprecedented time for everyone — a time that, for many, is filled with uncertainty. Our hearts and thoughts go out to each and every one of you. We wanted to take this opportunity to inform you of the decisions made and steps which will be taken for our company during this critical time.
I want you to know you have our commitment to continue providing you with the products and services you depend on. As a valued partner, I want you to know that we understand the importance of the products and services we provide to you and your business. You rely on us to help power your livelihood, and we understand the responsibility that entails. Meeting that responsibility day in and day out, in any environment, is our primary focus.
To receive support for any of our products, please contact our technical support team using our dedicated support team email address — email@example.com. Invoicing questions should be sent to firstname.lastname@example.org, and any sales inquiries may be directed to email@example.com.
In response to the current situation, we’ve implemented our business continuity plan — which examines all areas of business operations at our site — and have taken actions to ensure continued service to our customers.
First and foremost, our plan ensures the health and safety of our employees, so we can continue to deliver and support the products you count on. Considering the most recent news and announcements from the World Health Organization (WHO) and Centers for Disease Control and Prevention (CDC), we have made the decision to have employees who can perform their jobs remotely, work from home through at least April 6, 2020. We’ve also offered extended sick leave for our employees should they need it.
These precautionary measures have been taken to limit the potential spread of the virus, to support our employees in this challenging time and to ensure we maintain our ability to serve you, our customer, for the long term. Our senior leadership team remains vigilant and is monitoring the situation in real time and responding rapidly as conditions evolve.
Please be safe and stay healthy.