Support Center

If you have any questions or problems, please contact our Technical Support Center at 800-776-6651, or via email our Technical Support Department. John Asmus is our lead Technical Support Person. He will help you set up your custom software, test the accuracy of the setups, and answer any questions. You will find John to be very helpful, and he always returns phone calls! Our Technical Support staff is ready to assist you with any questions or concerns. They can be reached during normal business hours, Monday - Friday, 7:00am - 5:30pm Pacific Standard Time. Our commitment to our customers is to respond to every inquiry within 24 hours, whether by phone, fax, or email.

Our technical writers and programmers, as well as the sales staff, are all very familiar with our software and can field customer questions. You will find our service after the sale to be the finest in the industry. The ongoing relationship we have with our customers tells the story. You can be assured that your business reputation and success will be protected and promoted through a relationship with Sherman & Associates.

Tutorials and Objections

Sherman and Associates has provided a Credit Insurance Tutorial and a section on overcoming Common Objections and Scripting to help you sell credit insurance.
We realize that the sale of credit insurance can be complex and requires additional time during the sales process to explain the features and benefits. That's why we've provided an on-line Credit Insurance Tutorial with tips on how to effectively sell credit insurance. Based on our experience with credit insurance over many years and working with lending organizations of all sizes, we've compiled information that will help you and your sellers increase your sales of credit insurance.
The Credit Insurance Tutorial has been included with our WinLoan-16 and WinLoan-32 and makes sales training a quick and effective process. Sellers don't have to attend special training sessions away from their offices. Now they have their own training manual right at their desktop as a part of the software.
We've also included a section on "How to Overcome Objections" that may arise during the sales process. We've listed the most common objections and we've provided scripting on the most effective statements that can be used to overcome the objection. Your sellers won't fumble for the right words any longer.
By clicking on the above links, you'll have a chance to review the Tutorial and Overcoming Objections sections. Many of our customers use the On-Line training manual to increase their sales. It may be just what you need too!

Frequently Asked Questions

The following FAQs have been put together by our support team in order to answer common questions users have with hardware and software solutions provided by Sherman and Associates, Inc. If these questions and answers do not help you solve your particular problem, please contact our Technical Support Center for assistance (see above). Furthermore, if you have a question which you would like to see added to a particular FAQ, please feel free to send your suggestion via email.

General FAQ - Covers general questions about Sherman and Associates, ordering and pricing information, and support options. Questions that do not fit in any of the other FAQs below will be placed here.
Loan Counselor FAQ - Questions and answers covering Sherman and Associates' Loan Counselor software.
Handheld Computer FAQ - Diagnosing and troubleshooting error conditions reported by the SHARP PC-1270 handheld computer.